Frequently asked questions

A surcharge is a refundable deposit added when you buy a turbocharger on an exchange basis.

When you place your order, you pay for the turbo plus the surcharge. Once your old turbo is returned and accepted, the surcharge is refunded.

How it works:

• You receive your replacement turbocharger
• You send your old unit back within 21 days
• We inspect it to confirm it’s complete and suitable for remanufacturing
• The surcharge is refunded using your original payment method

Make sure the turbo is complete and properly packaged to avoid delays.

For full details, see our returns and exchange policy.

The surcharge is refunded using the same payment method used for the original purchase.

If you paid by card, the refund goes back to the same card. For bank transfers, you’ll need to include your bank details with the returned turbo so we can process the refund. Other payment methods, such as PayPal, are refunded accordingly.

Once your old turbocharger is received and inspected, the refund is processed promptly.

To avoid delays, make sure the turbo is complete, properly packaged, and returned within the allowed timeframe, with your invoice or order details included.

For full details, see our returns and exchange policy.

In some cases, yes. However, the price will usually be higher than the listed exchange price.

If you want to buy a turbocharger without returning an old unit, contact us and we’ll provide a price based on your specific requirements and availability.

The surcharge is there to ensure old turbochargers are returned for remanufacturing, which helps keep costs down. Without an exchange unit, that cost is reflected in the price.

Yes, the surcharge is refundable as long as your old turbocharger is returned within 21 days of receiving the replacement.

If you need more time, this can be arranged, but it must be agreed in advance by email before the original return period expires.

To avoid delays or issues with the refund, make sure the turbo is returned on time, is complete, and includes your invoice or order details.

For full details, see our returns and exchange policy.

The warranty covers faults caused by defective parts or workmanship. If a fault is confirmed after inspection, the turbo will be repaired or replaced.

The standard warranty is 24 months or 12,000 miles (whichever comes first). Full terms are available in our warranty policy.

The warranty does not cover damage caused by lack of oil supply, contaminated oil, overspeeding, or foreign object damage.

These are usually the result of installation issues or underlying engine faults rather than a fault with the turbo itself.

Contact us first to arrange the return.

Once authorised, send the turbocharger back with your invoice and a brief description of the issue.

After inspection, we’ll assess the claim and proceed accordingly.

If the turbocharger is in stock, it’s usually dispatched the same day or the next working day.

Orders placed later in the day (after 2 pm) or over the weekend are sent on the next working day.

If the item is not in stock, we’ll contact you with an estimated dispatch time.

Tracking is not automatically sent, but can be provided if needed.

If you’ve ordered the wrong turbo, you can return it within 14 days of receiving it.

The unit must be unused, in its original packaging, and in resalable condition.

Contact us with your order details before returning the item so we can guide you through the process.

For full details, see our refund policy.

The safest way is to match the part number from your existing turbocharger, as there can be multiple variants fitted to the same engine.

If the part number isn’t visible or you’re unsure, contact us with your vehicle registration or VIN number and any details you have, and we’ll confirm the correct unit.

Getting this right avoids compatibility issues and unnecessary returns.

Common signs of a failing turbocharger include loss of power, increased smoke from the exhaust, unusual noises such as whining or grinding, and higher oil consumption.

These symptoms are not always caused by the turbo itself, so proper diagnosis is important before replacing any parts.

For a full breakdown, see our guide on signs of turbo failure.

In some cases the car will still drive, but it’s not recommended. Continuing to drive can cause further damage to the engine or exhaust system.

If there is heavy smoke, unusual noise, or a major loss of power, the vehicle should not be driven.

For more detail, see our guide on signs of turbo failure.