Returns

If you require an exchange, please call us on 01323 301 999 or use our Contact Us  page.

Incorrect goods – if customer orders wrong parts, we provide 30 refund or exchange policy. Goods must be returned unused, in its original condition, with the original packaging. After 14 days 15% restocking fee will be charged. We do not accept returns after 30 days.

Changed your mind or no longer required. Within 30 days we will refund the amount paid less 15% restocking fee. This fee is to cover the shipping and packaging costs. Proof of purchase will be required. 

Goods must be returned unused, in its original condition, with the original packaging.

In case the goods we supplied are faulty or are not of satisfactory quality, customer can return the goods to us for a refund within 30 days. 

Please note that you will need to cover the shipping cost back to our workshop. Please ensure that you return your items via tracked delivery and insured, as we cannot be held responsible for items that we haven’t received or arrived damaged in transit on the way to us. We do not accept returns after 30 days.

Turboworks Ltd

33-34 Mountney Bridge Business Park
Westham Pevensey
East Sussex, BN24 5NJ

When the part is returned for a refund it must be in original condition, undamaged and complete with all paperwork, gaskets etc. If anything is missing or the item is damaged for reasons not due to our error, we may offer only a partial refund (if applicable).

Once your return has been received and inspected, we’ll send you an email or text notifying you that we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed. A credit will be automatically applied to your credit card or other original method of payment, within 5 working days (processing time).

Shipping costs are not refundable. If you decide to use our prepaid shipping label and return the item, we reserve the right to deduct the shipping cost from your refund.