Privacy Policy

Turboworks Turbochargers online privacy promise

At Turboworks Ltd, we value our customers and want you to feel safe and secure throughout your experience with us. As well as offering a 100% customer satisfaction guarantee on all our products and services, our privacy promise guarantees that your data and privacy is protected and your confidential information kept secure.

We take great pride in supplying the best possible new, reconditioned and repaired turbochargers, not only for your benefit but for your vehicle’s. Your shopping experience on Turboworks Turbochargers and your complete satisfaction is our objective, so you can be sure we do everything possible to create a safe, secure, user-friendly online shop. Please take a few minutes to read the following information and understand the safeguards, warranty information, legislations and policies at Turboworks Turbochargers. You can access our privacy policy (as well as our other policies, forms, documents and information) from the links at the bottom of every page on our website.

From your first contact, we’re sure you’ll see that we’re very honest, reliable and transparent with our customers and the sales that we make. We aim to treat everyone we deal with as we would like to be treated.

Please don’t hesitate to contact us if you have any questions or need further reassurance. Just call 01323 301999 or use our Contact Us page

More about your privacy

So what information do we collect and how do we use it? Here’s what it means if, when using our service, you choose to become a registered member on Turboworks Turbochargers.

At a bare minimum, we’ll only collect the information that you give us (such as your name and address, email and phone number) for contact purposes. Any extra information that you give us is to ensure that you have the smoothest experience with us. Registration is optional, but we’d recommend it because it makes your shopping experience easier if you choose to shop with us again.

If you tick the box to subscribe to our newsletter, we may send you emails about special offers and promotions, but you can easily opt out of this service. We’ll never give your information to anyone, nor will anyone else be able to see it.

When you visit the Turboworks Turbochargers website, our web server automatically recognises your domain name and basic information to help us make your experience more convenient. The data includes things like the pages you visited, the products you viewed and other relevant browsing history. You can take full advantage of these convenient features by becoming a registered member.

As well as offering the convenient features mentioned above, becoming a registered member, stores details of your previous purchases and order history so you never lose track. Again, we’ll never share your information; it’s just stored on our database so you can find everything you need in one place.

When you make a purchase

When you shop with us, we only intend to contact you about your order. We don't want to send you unnecessary emails that you aren't interested in. Let’s face it; we all get enough already, don't we! Of course, when you register you can opt in to receive our newsletter. However, we believe our products and service do the selling for us, so we don't need to bombard you with lots of promotional emails.

The emails/messages that we send you will primarily be about your order, any issues that may arise, delivery confirmation, shipping amendments or similar things. We’ll never share your information, including your email address, with any third party.

When your shipping address is different to your billing address

When you give us necessary postal information, we want you to know that we’re only collecting the required information for the legitimate purpose of fulfilling your order(s). It won’t be shared elsewhere.

By the way, if you become a registered member of Turboworks Ltd, you can add/remove addresses as you please or hold multiple addresses on our system for you to choose each time. Again, this is all kept confidential of course.

'Product back in stock' emails

If you choose this option, we can send you an email to let you know when your required product is back in stock.

We recommend our Order service because we make a lot of our turbos to order to ensure that they are exactly to customers needs. Please see our Order Form for further information.

However, for some of our most popular turbochargers we keep stocks available for immediate dispatch and offer a FREE next day delivery service. From time to time, products are temporarily out of stock. In that case we can send a ‘back in stock’ email. If you’d like us to do this, simply find the product that’s out of stock, click on the product link and choose the option to receive an email when the product is back in stock. If you act fast when you get the email, we can ship it straight away.

Contact us by email

When you choose to contact us by email from our Contact Us page, your information won’t be saved in our database, nor will we send you any promotional offers or newsletters. However, if we quote you a price we'll add it, along with your basic information that you provide us with, to a separate spreadsheet. This is to ensure that we match what we quoted, even if our prices rise. We aim to be transparent and honest; if we quote you a price you have our word that we’ll honour it.

Cookies and how we use them

Cookies are miniscule pieces of data that held by your web browser’s memory or stored in a separate file on your computer’s hard drive. Cookies help make your visitor experience more efficient and convenient by remembering your browsing history and tailoring your webpage to things that might interest you. Cookies also remember what’s in your shopping cart if you leave the webpage before checking out and completing your order. You don’t need to enter everything again when you visit to complete your order.

We’re committed to your data security

Turboworks Ltd pledge to do all we can to prevent unauthorised access to your confidential details and make sure your online shopping experience is safe and secure. We won’t sell your information to third parties. Your information is only for our database so we can communicate with you and do business with you effectively and efficiently.

Changes to our privacy pledge

By using our website, you are agreeing to the policies and procedures, not only those set out in our Privacy Policy, but also our terms and conditions, and other instructions, policies and regulations.

In the event that Turboworks Ltd makes any changes to its privacy policy or other policies on the website in future, they’ll be clearly posted on our site so you can be sure how, why, where and when your information is used.

If you have any questions please call 01323 301999. Or visit our Contact us page for other ways to get in touch.

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