Warranty information

Scope and status of this warranty

This warranty is provided in accordance with the terms set out below. It applies in addition to, and does not affect, your statutory rights (including rights in relation to faulty goods). 

Warranty period

Unless otherwise stated in writing at the time of sale, the standard warranty period is 24 months from the date of purchase or 12,000 miles (whichever occurs first).

This warranty is provided to the original purchaser only and is non‑transferable.

What this warranty covers

Subject to the exclusions and conditions below, this warranty covers repair or replacement of the turbocharger where, following inspection, a fault is confirmed to be the result of defective workmanship or components. The remedy (repair or replacement) is at our discretion.

What this warranty does not cover

This warranty does not cover any failure or damage caused wholly or partly by:

• incorrect, improper or incomplete installation, or failure to follow manufacturer installation procedures;

• failure to identify and rectify the cause of the previous turbocharger failure;

• engine‑related faults, pre‑existing defects, or poor engine condition;

• lubrication problems including oil starvation, restricted oil supply, contaminated oil, incorrect oil specification, or poor filtration;

• foreign object damage (FOD) to compressor/turbine;

• overspeeding, over‑boosting, excessive exhaust gas temperatures, or incorrect calibration;

• crankcase pressure / breather system faults;

• contamination from sealants, debris, or inadequate cleaning of oil/air pathways;

• misuse, negligence, accident damage, corrosion, external impact or modification. No warranty is provided where the turbocharger is used in motorsport/competition or on vehicles modified outside manufacturer specification (including boost pressure, fuelling or engine management alterations).

Mandatory installation and pre‑fit requirements

Correct installation is fundamental. Before fitting a replacement turbo, the cause of the prior failure must be identified and rectified. Unless clearly not applicable to the vehicle, the following must be replaced as part of the installation procedure:

• engine oil;

• oil filter;

• air filter;

• gaskets/seals;

• turbo oil feed pipe.

Failure to comply may invalidate the warranty.

Maintenance and evidence requirements

You may be required to provide reasonable evidence of correct maintenance, including:

• oil specification and quality;

• oil change intervals;

• filter replacement;

• service history and/or workshop invoices.

Where supporting evidence is not provided, a warranty claim may be rejected.

Warranty claims procedure

1. You must contact us before returning any item for warranty consideration.

2. If we authorise return, you must submit the unit complete and as supplied for inspection.

3. The unit must not be dismantled, modified or repaired. Any evidence of tampering will invalidate the warranty assessment.

4. We may provide an inspection report identifying the likely cause of failure. Reports are provided for information and do not constitute acceptance of liability.

Costs not covered

This warranty covers the turbocharger only. It does not cover labour (removal/refitting), diagnostics, fluids, filters, ancillary components, vehicle recovery, downtime, or any indirect or consequential loss.

Special technical conditions

Certain engine types and lubrication system designs present higher risk of oil‑related contamination and premature wear. For Euro 6 engines fitted with belt‑in‑oil (“wet belt”) timing systems, the warranty period is limited to 12 months from date of purchase or 12,000 miles (whichever occurs first).

Technical assessment principle

It is acknowledged that many premature turbocharger failures result from underlying engine/system faults rather than inherent defects. Where inspection indicates failure caused by external factors (including those listed above), the claim will be rejected.