Turboworks Ltd T&C Turbocharger specialists turbo reconditioning & replacement

Terms and Conditions

Introduction

These Terms and Conditions (“Terms”) govern your use of this website and the purchase of goods from Turboworks Turbochargers Ltd (“we”, “us”, “our”).

By accessing, browsing, creating an account, or placing an order on this website, you confirm that you have read and agree to be bound by these Terms and by the policies referenced in them, including our Warranty Policy and Returns and Exchange Policy.

We may amend these Terms from time to time. Changes take effect when published on this website. Your continued use of the website after any change constitutes acceptance of the revised Terms.

Definitions

For the purposes of these Terms:

Consumer means an individual acting for purposes wholly or mainly outside that individual’s trade, business, craft or profession.
Trader has the meaning used in consumer legislation (including a person acting for purposes relating to their trade/business).
Goods means the products sold on this website (including turbochargers and related components).
Order means your order submitted via the website.
Contract means the legally binding agreement formed under these Terms between you and us for the supply of Goods.

Website use, accuracy and prohibited conduct

You are responsible for ensuring that any information you provide (including vehicle details, delivery details and contact information) is accurate, complete and up to date. We are not responsible for delays, losses, failed deliveries or incorrect Goods supplied where you provide inaccurate or incomplete information.

You must not misuse this website. Any attempt to introduce viruses or malicious code, interfere with the website’s operation, gain unauthorised access, or otherwise commit a breach of security may result in suspension of access and/or legal action.

Accounts and registration

If you register an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account. You must notify us promptly if you believe your account has been compromised.

If you wish to close your account, you may notify us by email. Account closure does not affect any existing Contracts formed before closure.

Eligibility to purchase

You may place Orders only if you are (a) at least 18 years old and (b) legally capable of entering into a binding contract.

Ordering and contract formation

Submitting an Order constitutes an offer to purchase Goods.
We may accept or reject any Order at our discretion, including where Goods are unavailable or where an obvious pricing/description error has occurred.
A Contract is formed only when we issue an order acceptance/dispatch confirmation (or otherwise confirm acceptance of your Order).

Where you are a Consumer and have statutory cancellation rights, nothing in this clause prevents you from exercising those rights in accordance with our Returns and Exchange Policy.

Pricing, taxes and charges

All prices are shown in GBP or EUR and include VAT where stated. Any delivery charges, surcharges (exchange deposits) and other applicable charges will be presented during checkout.

If you order for delivery outside the UK, you are responsible for any import duties, taxes, customs charges and local fees imposed by authorities in the destination country.

Payment

Orders must be paid in full prior to dispatch unless otherwise agreed in writing. Payment card transactions are processed via our payment service providers. If unauthorised use of your payment card occurs, you should notify your card issuer in accordance with their procedures.

Delivery, risk and title

Delivery timing (Consumers): Unless we agree otherwise with you, we will deliver without undue delay and in any event within 30 days of Contract formation.
Risk (Consumers): Risk remains with us until Goods come into the physical possession of you (or a person you nominate), except where you appoint your own carrier not offered by us.
Risk (Business customers): Unless otherwise stated in writing, risk passes at dispatch.
Title: Ownership of Goods does not pass to you until we have received payment in full (including any applicable surcharge where the old unit is not returned in accordance with the exchange terms).

Product information and technical suitability

Vehicle application information is provided to assist identification. You are responsible for confirming compatibility and suitability prior to installation. Turbochargers are precision components; incorrect selection, installation, lubrication or supporting system faults can lead to failure and loss.

Third‑party links

This website may contain links to external websites. We do not control those sites and accept no responsibility for their content, security or availability.

Privacy and disclosures to authorities

We process personal data in accordance with our Privacy Notice. Where required by law, or where necessary and proportionate for the prevention/detection of crime, we may disclose information to law enforcement or other competent authorities in accordance with applicable data protection laws.

Limitation of liability

Nothing in these Terms limits or excludes liability for:

death or personal injury caused by negligence, or
fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded by law.

Subject to the above, and to the extent permitted by law:

We are not liable for indirect or consequential losses (including loss of profit, loss of business, loss of goodwill, or loss of use).
Our total liability in connection with any Contract is limited to the price paid for the Goods under that Contract, except where mandatory consumer law provides otherwise.

Release, settlements and indemnity

Where a complaint or dispute relating to a prior transaction has been resolved by a written settlement or remedy accepted by you (for example, a refund, repair or replacement agreed as final resolution), that resolution remains binding.

You agree to indemnify us against losses reasonably incurred due to your unlawful misuse of this website (including introducing malicious code or attempting unauthorised access).

Nothing in this clause limits statutory consumer rights or restricts access to legal remedies in respect of consumer claims.

Termination of access

We may suspend or terminate access to the website or refuse Orders where we reasonably believe there has been misuse, fraud, unlawful conduct or breach of these Terms.

Intellectual property and trademarks

All website content (including text, logos, graphics and product images) is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce or exploit it for commercial purposes without our prior written consent.

Trademarks displayed on the website are owned by their respective owners. No rights are granted to use them without permission.

Governing law and jurisdiction

These Terms and any dispute arising from them are governed by the laws of England and Wales. Courts in that jurisdiction will have non‑exclusive jurisdiction unless mandatory consumer rules provide otherwise.